All Philippine National Police (PNP) units were directed to respond within three minutes to emergency calls under the revitalized and technologically advanced hotline E911.
In issuing the directive, PNP Chief Gen. Rommel Francisco Marbil mandated all police units to respond, regardless of location, within three minutes to any emergency call.
PNP Public Affairs chief Col. Jean Fajardo said the initiative is part of the campaign to enhance public safety and ensure that all communities, particularly the most vulnerable, receive prompt and effective police assistance.
“Every Filipino deserves a quick and efficient police response, regardless of their location or status. The revitalized hotline E911 [inspired by the US’ 911 hotline system] is not just a technological improvement; it is a crucial component of our mission to make every community feel secure and supported by the PNP,” Fajardo said Sunday.
The E911 system, which replaced the Patrol 117, incorporates advanced technology designed to reduce response times and improve coordination among emergency services.
“Our citizens rely on us during emergencies, and we have to ensure that every E911 call is met with the swift and effective response it deserves,” Marbil said.
He also urged the public to use the E911 service responsibly, stressing that the system’s effectiveness depends on the cooperation and good judgment of citizens.
The PNP introduced last Friday the sophisticated emergency response system in Metro Manila for a 24/7 quick response during emergencies.
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