PLDT Enterprise, the B2B arm of PLDT Inc. signed a memorandum of understanding (MOU) with the Department of Interior and Local Government (DILG) and the Philippine National Police (PNP) to improve the 911 emergency response system.
The collaboration aims to ensure that the system meets international standards, as outlined in the Next Generation 911 (NG911) framework.
“Through our partnership with NGA 911, we are bringing our digital expertise and global best practices to the Philippines, ensuring that our 911 services are equipped with the latest technology to handle emergencies more effectively and ultimately, save more lives,” Mitch Locsin, first vice president and head of enterprise and international core business at PLDT and Smart said.
“This initiative aligns with our broader mission to build a safer, more resilient, and disaster-ready nation,” he said,
Bringing in the NG911 from America to the Emergency 911 National Office in the Philippines, 911 is promised to be the universal number to call for emergency help nationwide as a proven, lifesaving service to the public.
The solution emphasized that delays in recognition and treatment of time-sensitive conditions like heart-attacks, strokes, and cardiac arrest can be the difference between life and death.
NG911’s next generation technology promises to protect lives with its dynamic call routing, multimedia capabilities, infrastructure security, incident management, system migration, collaboration portal, geographic information system, call center management, call handling and training.
“We recognize that our role at PLDT is more than just providing telecommunications. We must also empower the communities that make our success possible,” said Manuel Pangilinan, chairman and chief executive of PLDT and Smart.
“This partnership is further proof that everyone must be involved in the grand task of nation building, and we are always ready to help building a safer, more disaster-resilient country,” he said.
By leveraging advanced communication infrastructures and digital solutions, PLDT Enterprise helps build more resilient cities and communities, ensuring a safer and more sustainable environment for all.
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