ONE of the country’s premier solutions integrators now provides a dedicated team of specialists to provide integral after-sales support to customers.
Aptly called Client Success Partners Team (CSPT) from Radenta Technologies, the group is focused on onboarding new customers, defining service concepts and promoting product engagement from top executives to junior personnel. The team’s skill set also includes system management, network security, cloud architecture, database administration and customer service.
CSPT conducts periodic infrastructure assessments to evaluate system performance and key metrics. CSPT uses its own System Health Check and Monitoring services to guarantee that customers’ systems run smoothly.
In addition, CSPT offers technical assistance, project execution and technical services, all with the goal of ensuring long-term customer success.
Members of the CSPT boast a wide range of certifications from top technology enterprise platforms, including Linux, Microsoft, Fortinet, Oracle, Zimbra, Java, and Python, to name a few.
These credentials give CSPT an edge in providing high-quality, bespoke solutions to customers. It highlights the team’s adaptability and ability to manage client demands for technical assistance, project execution, system security and sophisticated programming.
“Great technical assistance is more than simply issue handling; it is about providing a seamless experience and enabling others to achieve. CSPT adheres to Radenta’s ‘client for life’ philosophy to ensure long-term success for customers and their audiences,” said Francis Manuel Estrella, Radenta Client Success Partners lead.
CSPT is a stand-alone service that may come with or without a software or hardware purchase.
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