The UK competition regulator has launched an investigation into the sales of Oasis ticket sales, including how “dynamic pricing” was used.
The Competition and Markets Authority (CMA) is investigating whether ticket selling platform Ticketmaster breached consumer protection law.
Dynamic pricing meant that, on Ticketmaster, where tickets to the reunion tour were originally sold, prices rose in line with demand.
The investigation will examine whether:
- Ticketmaster engaged in unfair commercial practices
- Buyers were given clear information to explain that the tickets could be subject to price rices
- People were put under pressure to buy tickets within a short period of time
The CMA’s probe follows widespread criticism of dynamic pricing over the past week from Oasis fans.
Many said they ended up paying significantly more than they expected to for tickets to the band’s tour next year – up to £350 per ticket, around £200 more than had been advertised.
The band also said hit out at the system, saying: “It needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management.”
The CMA, which is an independent department, said it was at the “initial stage of its investigation”.
It said it would engage with Ticketmaster and gather “evidence from various other sources,” which could include the band’s management and event organisers.
The CMA said: “It should not be assumed that Ticketmaster has broken consumer protection law.
“The CMA will also consider whether it is appropriate to investigate the conduct of anyone else in relation to the matter.”
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