THE Anti-Red Tape Authority (ARTA) has recognized the Department of Social Welfare and Development (DSWD) for its outstanding performance in anti-red tape initiatives.
The DSWD received the recognition during the ARTA Report Card Survey (RCS) Awards for the 2023 RCS 2.0 at the awarding event at Conrad Hotel in Pasay City on Oct. 30.
ARTA’s recognition for DSWD was based on Section 20 of Republic Act 11032, or the Ease of Doing Business (EODB) Law, and Rule 12 of its implementing rules and regulations (IRR).
DSWD officials from the Central Office and participating Field Offices (FOs) led by Undersecretary for Policy and Plans Group (PPG) Adonis Sulit were present to accept the plaque of recognition.
“These awards underscore our dedication to ensuring that our programs and services meet the highest standards of efficiency and effectiveness, in line with the government’s drive to reduce red tape and enhance public service delivery,” Sulit, who is also the DSWD vice chairman of the Committee on Anti-Red Tape (CART), said in a statement.
As part of the RCS 2.0, ARTA evaluated 860 government agencies on their compliance with the EODB Law.
The survey measured key performance indicators, including the submission of compliance reports, client satisfaction, service provision, delivery and quality, and overall recognition of service excellence.
Among the eight DSWD offices assessed, seven were recognized for their exceptional performance.
The Central Office, along with FOs of Calabarzon, Central Visayas, Davao Region and Caraga, were honored with the prestigious RCS Gold Award for demonstrating excellent performance.
DSWD FOs regions 5 (Bicol Region) and 12 (Soccsksargen) received the silver award for achieving Very Satisfactory performance.
DSWD FO Region 6 (Western Visayas) was previously recognized by ARTA for its significant contributions to process streamlining initiatives during the 2024 Ease of Doing Business Summit held in Iloilo City in August 2024.
Out of the 860 national government agencies (NGAs) surveyed by ARTA, the DSWD FO-11 stood out as the Top 3 performer in the NGAs category.
The FO-11 was also one of the nine NGAs to achieve the highest scores in the RCS 2.0, excelling in areas such as access, facilities, payments and processes.
Additionally, the FO was among the 124 agencies to secure top marks across all four key government service aspects in the inspection checklist.
“The accolade received by the DSWD is a reflection of our strong commitment to upholding the provisions of the EODB law and streamlining its processes to deliver efficient, client-centered services,” Sulit said.
The recognition also serves as a testament to the DSWD’s continuous efforts to improve and simplify government services, ensuring that they remain accessible and responsive to the needs of the public, according to the DSWD official.
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