GCash has reassured its users that their funds are secure following reports of unauthorized cash transfers.
The e-wallet service attributed the incidents to a glitch in its ongoing system reconciliation process.
“We have identified and reached out to affected accounts. Wallet adjustments are ongoing,” GCash said in a statement.
“A few GCash users were affected due to errors in an ongoing system reconciliation process. This incident was isolated to a few users, and we assure our customers that their accounts are safe,” it added.
The incidents, which occurred on November 9, involved the misuse of GCash’s “Send to Many” feature, allowing funds to be transferred without the usual security checks like one-time passwords (OTPs).
Users took to social media to express their frustrations, with some reporting losses of up to P38,000 due to unauthorized transactions.
Many claimed they had not clicked on any suspicious links or received any one-time passwords during the incidents.
Among those impacted was actress Pokwang, who revealed that her account was emptied by around P85,000 through transactions sent to nearly 30 unregistered numbers.
As a response to the crisis, GCash has temporarily disabled the “Send to Many” feature and is working on wallet adjustments for those affected.
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