M Lhuillier has launched ShopSafe, a new feature available on the MCash Wallet app, designed to make online shopping more secure and hassle-free. With the mantra “Shop smart, sell safe,” buyers can now inspect items before making payments, ensuring a safer and more transparent online buying and selling experience.
M Lhuillier’s ShopSafe feature redefines online shopping security for both buyers and sellers. CONTRIBUTED IMAGE
As more people turn to platforms such as Facebook Marketplace, Instagram and Carousell to purchase goods, the challenge of trust between buyers and sellers continues to grow. ML ShopSafe is M Lhuillier’s solution to bridge this gap, helping customers feel more confident in their transactions regardless of location.
ShopSafe simplifies the online shopping experience by acting as a trusted intermediary between buyers and sellers. Here’s a breakdown of how it works:
Initiating a transaction
After agreeing on the details of a sale — such as price, brand and item specifications — through an online platform, the buyers can initiate a transaction through the MCash Wallet app. They simply select the ShopSafe option, enter the sellers’ mobile number, and send an invitation. The sellers then accept the transaction.
Secure payment and confirmation
Once the sellers accept the ShopSafe invitation, they enter the necessary details about the item into the app, including description, price and photos. The buyers review this information and make a payment through MCash Wallet. However, the funds are securely held by M Lhuillier until the transaction is completed, ensuring both buyers and sellers are protected.
Seller drop-off and shipping
After the payment is confirmed, the sellers bring the item to their nearest M Lhuillier branch, where it is inspected, sealed and shipped to the buyers’ chosen branch. The sellers have peace of mind knowing the item is handled by a reliable courier, and the buyers can track the parcel’s progress through the app.
Buyer pickup and inspection
Once the item reaches the buyers’ nominated M Lhuillier branch, they receive a notification. At the branch, the buyers are given the opportunity to inspect the parcel before accepting it. If the buyers are satisfied with
the item, the payment is released to the sellers. If not, the item can be returned, with M Lhuillier handling the return logistics.
The convenience of ShopSafe comes with affordable fees that ensure both buyers and sellers are protected without breaking the bank. Shipping fees are based on the weight of the item, and a small ShopSafe or service fee of ₱50 applies. In the event the item is rejected, the return shipping deposit covers the cost of sending it back to the sellers, maintaining fairness throughout the process.
With ShopSafe, M Lhuillier is redefining how Filipinos buy and sell online. By ensuring secure payments, safe item delivery and giving buyers the ability to inspect items before finalizing transactions, ShopSafe removes many of the risks and worries associated with online shopping.
This service empowers customers to engage in transactions with individuals from different locations, opening up new possibilities and making the entire process — from payment to pick up — smooth and reliable.
M Lhuillier’s ShopSafe feature ensures that buyers and sellers can conduct business with confidence. The ability to inspect items before releasing payment makes online shopping more secure, giving everyone the peace of mind they deserve.
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