The Social Security System (SSS) urged members to immediately update their contact information, especially their mobile numbers, as it implemented Multi-Factor Authentication (MFA) schemes during logins to its My.SSS Portal.
SSS officer-in-charge Voltaire Agas in a statement said the state-run pension fund took a proactive step by incorporating an authentication process whenever its members log in to their My.SSS account: “It will enhance the security of the SSS online portal.”
The SSS official said the passcode will be sent to the member’s registered mobile numbers in its records whenever they access their My.SSS accounts. He added that outdated or inactive contact information can be a hurdle when logging into the portal.
“Updating your contact info ensures you get the codes to verify your identity when you sign in to your online account. Hence, we are urging our members to update their contact information,” Agas said.
Also the SSS Executive Vice President for the Branch Operations Sector, Agas said that members can update their contact information online or at any SSS branch office.
“If you have an existing mobile number in the SSS database but no longer use that phone number, you can update your details online through your My.SSS account,” Agas said.
He also said that members without a mobile number in the SSS records can update their contact information by submitting a Member Data Change Request form to any SSS branch office nationwide.
Furthermore, Agas noted that members who struggle with the My.SSS Portal should visit the e-centers in the SSS branch offices: “We have established e-centers manned by SSS personnel who are ready to assist and guide you in using the My.SSS Portal.”
SSS members have two MFA options to access their My.SSS account. These are SMS One-Time Passwords (SMS-OTP) and Time-based One-Time Passwords (TOTP).
By default, members can use the SMS-OTP to log in to their accounts. A six-digit passcode will be sent to their SSS-registered mobile every time they log in. It will be used to verify their identity in the My.SSS Portal.
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