TRANSPORTATION Secretary Jaime Bautista highlighted on Monday “incremental and tangible” improvements at the Ninoy Aquino International Airport (NAIA) that are being implemented by its new concessionaire, the New NAIA Infrastructure Corp. (NNIC).
Bautista said that in just 90 days, the NNIC was able to roll out key changes, including a major solution to traffic congestion at the airport’s arrival area.
“Improvements made by our concessionaire are significant compared to the experience last December 2023,” Bautista said during an inspection of the airport just days before Christmas.
He cited as an example the additional lane at the arrival area, which he said effectively eliminated traffic congestion.
“They accomplished this in just 90 days, and now we can see that the flow of vehicles is smooth and hassle-free,” Batista said.
Passengers expressed satisfaction with the overall enhancements, according to Bautista.
“The passenger experience has become more comfortable. Everyone we spoke to was happy. Overall, the experience this Christmas is much better,” he noted.
Looking ahead, Bautista revealed plans to further enhance passenger convenience by rearranging the screening process.
“One of the plans for next year is to place baggage screening before the immigration counters,” he said.
Bautista said this is one of the enhancements the NNIC and the Office for Transportation Security (OTS) will implement to make the passenger experience even more convenient.
NAIA is bracing for a bustling holiday season, with 150,000 passengers expected daily and a peak of 159,000 already recorded.
These upgrades are seen as a step towards improving the country’s main gateway, offering a better experience for travelers during one of the busiest times of the year.
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