THE Department of Transportation (DOTr) and Maritime Industry Authority (Marina) will impose an online ticketing and advance booking system for passenger ships to enhance passenger convenience and operational efficiency across the maritime sector.
DOTr undersecretary Elmer Francisco Sarmiento emphasized the need for digital solutions, stating, “For years, the traditional practice of purchasing tickets at ports on the day of travel has led to congestion and long queues, especially during peak seasons.” The surge in post-pandemic passenger volumes highlights the urgent need for streamlined maritime travel processes.
A recent qualitative study by Marina revealed that only 30 out of all passenger ship operators with valid Certificates of Public Convenience (CPC) – approximately 17.24% – currently offer some form of online ticketing. However, this system is inconsistently implemented across different routes served by these operators.
The government is actively advocating for a full online ticketing system. FILE PHOTO
“We are advocating for a comprehensive online ticketing system that includes features such as discounted fares for seniors, students, and persons with disabilities, as well as efficient refund processes,” Sarmiento emphasized.
The DOTr is actively collaborating with shipping lines and stakeholders to finalize guidelines for the mandatory adoption of online ticketing systems. This cooperative approach ensures that the policy framework meets industry needs while fostering fair competition and enhancing service delivery.
Philippine Ports Authority (PPA) General Manager Jay Santiago expressed optimism about the initiative’s impact: “The introduction of this online ticketing project by DOTr and Marina represents a significant advancement for our industry. We anticipate broad acceptance and adoption among port stakeholders and decision-makers.”
Meanwhile, a shipping company executive ( who asked not to be named) said that ” digitalization” was still an issue for some of domestic shopping companies.
“We sell tickets online to speed up the process for better customer experience, but if the government won’t move or budge — sayang ang efforts (efforts are wasted),” the executive said.
The passengers buy tickets online but are still asked to line up physically to pay for port fees. The executive pointed out that it defeats the purpose because they still have to line up.
He said, “Like the Passenger Manifest, we are digitalizing. Some Philippine Coast Guard (PCG) stations honor it; some don’t. This happens in 50 percent of the routes where we are. Sayang and efforts ng private sector if government agencies like PPA and PCG don’t align. Sa airline sector nagagawa na ang travel tax na terminal fee nabibili na with the ticket, bakit di natin magawa sa aritime?”
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