City of Dreams Manila lauded for customer service, luxury standards

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City of Dreams Manila has won two prestigious international awards for 2024. It was named one of the Top 10 Best Integrated Resorts at Travel + Leisure’s Luxury Awards Asia Pacific and recognized among the Top 10 percent worldwide at Tripadvisor’s Travelers’ Choice Awards for excellent customer service.

Property president Geoff Andres expressed pride in these awards, saying, “We are honored to receive these awards as proof of our commitment to deliver warm, sustainable, and luxurious service. We dedicate these accolades to our colleagues for their impressive customer service and thank our guests for their continued trust and confidence.”

The luxury resort and casino ranked eighth among the 10 Best Integrated Resorts at the Travel + Leisure Luxury Awards Asia Pacific. This award, given by the respected T+L Southeast Asia, highlights the best luxury travel spots in the region. Nominees were selected by the publication’s editors and expert contributors, with winners determined through public voting.

It also earned the Tripadvisor Travelers’ Choice Award 2024, placing it in the top 10% of properties worldwide. This award recognizes accommodations, attractions, and restaurants that consistently receive great reviews and ratings over a 12-month period.

City of Dreams Manila has consistently been recognized for blending luxury with warm hospitality and sustainability. It has received Five and Four-Star Ratings from Forbes Travel Guide (FTG) for its luxury hotels and spa from 2018 to 2024. The resort was also a finalist for the FTG Responsible Hospitality Award 2023 and won the FTG Work Here, Work Happy Award 2022.

From 2020 to 2023, it was named World’s Leading Casino Resort and in 2023, World’s Leading Fully Integrated Resort by World Travel Awards. Its three hotels have also received the ASEAN Green Hotel Award for sustainable tourism from 2022 to 2024.

Additionally, City of Dreams Manila is the first and only property in the country to be recognized with the RG Check from 2021 to 2024 for its Responsible Gaming program, awarded by the Responsible Gambling Council.

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