THE Department of Tourism (DoT) has received its International Organization for Standardization (ISO) 9001:2015 certification, a recognition of the agency’s quality management for seven consecutive years.
The ISO is an international standard development organization composed of representatives from several countries.
“As this process of third-party recertification concludes, we are filled with a deep sense of relief, for one, but also optimism that with the right standards in place, the exercise of our functions is not only to the minimum level of compliance but rather to always exceed that which is expected of us, which is to deliver performance in terms of tourism for the country,” Tourism Secretary Christina Garcia Frasco said in a statement on Friday.
Tourism Secretary Christina Garcia Frasco
The third-party re-certification audit was conducted on September 11 and 12, by PT AJA Sertifikasi Indonesia-Philippine Representative Office, an ISO certification authority.
“And so achieving and maintaining our ISO certification is not just a milestone for the Department of Tourism, but our commitment to serving with excellence,” she added, noting maintaining high standards for the agency was a collaborative effort.
Moises Cruz
Executive Order 605 Series 2007 mandates all executive departments and agencies, including all government-owned and/or -controlled corporations and government financial institutions, to adopt ISO 9001:2000 Quality Management Systems.
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