NINOY Aquino International Airport operator New NAIA Infra Corp. (NNIC) said on Tuesday it is working closely with affected airlines, particularly Cebu Pacific, to ensure that contingency measures are effectively addressing a malfunction at Terminal 3’s baggage handling system, which has disrupted the processing of passengers checked-in luggage.
“To minimize the impact on travelers, both we and Cebu Pacific have increased manpower to expedite baggage processing. Alternative systems and protocols have been activated to resolve the issue as swiftly as possible,” NNIC said in a statement.
Cebu Pacific said they have been processing concerns regarding delayed baggage from passengers due to the malfunction since October 18.
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It said that it established a dedicated team to manage the situation and passengers were given the choice of having their bags delivered to their destination or picking them up at the airport for domestic flights.
Meanwhile, for international flights, Cebu Pacific added that a similar option was available along with delivery services for passengers with onward destinations.
“Our teams are doing everything in their power to expedite baggage deliveries and ensure all affected passengers are assisted promptly. We understand the inconvenience this has caused and appreciate our passengers’ patience and understanding,” Cebu Pacific said in a statement.
Meanwhile, Air Asia Philippines said that they are aware of the current challenges at Terminal 3, but their ground operations were able to deploy additional personnel to address baggage handling concerns.
The NNIC said the malfunction underscores the urgent need to upgrade NAIA’s aging infrastructure.
“A top priority in these efforts is the replacement of the 20-year-old baggage handling system. We have already procured a new, advanced system, with additional redundancy measures set to be implemented to prevent future disruptions and enhance operational efficiency,” the NNIC said.
It advised passengers to contact Cebu Pacific directly for assistance regarding their baggage-related inquiries and issues while the problem is being addressed.
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